PRIVACY POLICY
Effective Date: August 18, 2026
Last Updated: September 30, 2026
Live Mission Relay (“Live Mission Relay,” “LMR,” “we,” “us,” or “our”) is a service of Detect UAS LLC.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with the Live Mission Relay website, applications, live-video platform, field equipment, notification services, customer support, administrative tools, and related services.
This Privacy Policy applies to visitors to livemissionrelay.com, prospective and current customers, customer personnel, authorized viewers, notification recipients, and other individuals who interact with LMR.
Because LMR is primarily designed for public-safety agencies, governmental organizations, businesses, and other organizations, some information is processed by LMR on behalf of a customer organization. In those situations, the customer generally determines why the information is collected, who may access it, and how LMR is to process it.
1. INFORMATION WE COLLECT
The information we collect depends upon how an individual or organization interacts with LMR. We may collect the following categories of information.
Contact and Professional Information
We may collect:
name
email address
telephone or mobile telephone number
agency, department, company, or organization
job title or role
mailing or billing address
information included in inquiries, quote requests, demonstrations, or other communications
other information voluntarily provided to us
Messaging and Notification Information
If an individual enrolls in email or SMS notifications, we may collect or maintain:
mobile telephone number
email address
notification preferences
SMS consent status
date and time of SMS consent
method by which consent was obtained
opt-out status
opt-out date and time
notification-group membership or assignments
delivery status
related messaging records reasonably necessary to administer the notification service
Account Information
When an authorized user receives or creates access to LMR, we may process information such as:
name
email address
customer or agency affiliation
account identifier
assigned permissions or roles
authentication-related information
account status
login history
password-reset activity
security and authentication events
Passwords may be processed through authentication systems used by LMR but are not intended to be stored by LMR in readable plain-text form.
Customer and Subscription Information
We may process information concerning:
products and services purchased
subscription status
customer configuration
field equipment assigned to a customer
service tier
technical configuration
support history
invoices
payments
shipping information
other information associated with the customer relationship
Where a third-party payment provider is used, payment-card or financial information may be processed directly by that provider. LMR may receive transaction details, payment status, billing information, or other information necessary to administer the customer relationship.
2. LIVE VIDEO, AUDIO, AND OPERATIONAL CONTENT
The primary purpose of LMR is to transmit live operational video from a customer-controlled source to viewers authorized by that customer.
Depending upon the source and configuration, information transmitted through LMR may include:
live video
audio
images
operational scenes
people appearing within camera view
buildings, vehicles, property, or locations visible in a stream
information displayed by the customer’s video source
technical information associated with a stream
metadata associated with the transmission
Current or future LMR features may also permit customers to transmit additional information such as location, altitude, heading, speed, aircraft information, incident information, device information, or other telemetry.
Customer Ownership and Control
As between LMR and the customer, the customer retains its rights in operational video, audio, telemetry, metadata, and other customer-provided content.
LMR does not acquire ownership of operational video merely because that video passes through LMR systems.
LMR processes customer operational content for purposes such as transmitting it, making it available to authorized viewers, securing the service, diagnosing technical problems, and otherwise providing functionality requested by the customer.
LMR Does Not Sell Operational Video
LMR does not sell customer operational video or audio.
LMR does not use customer operational video for third-party advertising.
LMR does not provide customer operational video to data brokers.
No General-Purpose AI Training
LMR does not use customer operational video, audio, or non-public customer content to train general-purpose artificial intelligence or machine-learning models.
If LMR introduces an optional feature involving artificial intelligence or machine learning that materially changes how customer content is processed, LMR will provide appropriate disclosure before implementing that use where required.
3. LIVE VIDEO IS GENERALLY TRANSIENT
Unless a customer’s service expressly includes recording or archival functionality, LMR is designed primarily as a live-transmission platform rather than a permanent video-storage system.
Live video may be temporarily buffered, cached, processed, or held in technical memory as necessary to transmit the stream.
Such temporary processing does not mean that LMR is maintaining a permanent recording.
LMR may retain limited diagnostic or operational information about a streaming session, such as timestamps, connection events, stream identifiers, errors, device information, viewer-access events, or technical performance information.
Customers should not assume that operational video is being preserved as evidence or maintained for later retrieval unless recording or storage functionality has specifically been provided.
4. VIEWER INFORMATION
When an individual accesses an LMR live stream, including through a temporary viewer link, QR code, authenticated account, or other authorized access mechanism, LMR may automatically receive information such as:
IP address
date and time of access
browser type
operating system
device type
approximate geographic area derived from an IP address
session identifiers
referring information
connection events
viewer-link identifiers
authentication status
stream requested
error information
other technical information necessary to deliver and secure the stream
This information may be used to provide the stream, maintain security, detect unauthorized access, investigate technical problems, troubleshoot performance, maintain appropriate audit information, and prevent abuse.
Where LMR offers optional viewer-identification or authenticated-viewer functionality, additional information such as a viewer-provided email address, account identifier, connection time, or session activity may also be processed.
LMR does not use viewer activity to build advertising profiles.
5. FIELD ENCODER AND CONNECTIVITY INFORMATION
For customers using an LMR-provided or LMR-managed encoder, networking appliance, connectivity system, or other field equipment, LMR may receive technical information from that equipment.
This may include:
device identifier
hardware information
software or firmware version
network status
IP address
connectivity status
signal or connection information
system health
temperature or other diagnostic information
uptime
errors
logs
streaming state
configuration information
information necessary to remotely administer, troubleshoot, secure, update, or support the equipment
Where connectivity services are included, LMR or its telecommunications providers may also process information necessary to provide cellular, wired, wireless, satellite, or other communications services.
6. PRECISE LOCATION AND TELEMETRY
LMR does not require a customer’s precise physical location merely to visit the public LMR website.
Certain current or future operational features, integrations, connected devices, or video sources may transmit location or telemetry information to LMR when the customer enables or uses those capabilities.
Such information may include the position of an aircraft, device, encoder, vehicle, or other operational asset.
Where LMR processes this information on behalf of a customer, it is used to provide the feature requested by that customer and for related security, troubleshooting, support, or operational purposes.
Customers are responsible for determining whether collection and sharing of location or telemetry information is appropriate for their operations.
7. WEBSITE AND DEVICE INFORMATION
When someone accesses the LMR website or web application, we may automatically receive technical information including:
IP address
browser
operating system
device type
screen or browser characteristics
pages viewed
date and time of access
referring pages
error information
session activity
similar technical information
We may use this information to operate the website, understand general usage, diagnose problems, maintain security, and improve our products and services.
8. COOKIES AND SIMILAR TECHNOLOGIES
LMR may use cookies, browser storage, session identifiers, and similar technologies.
Some of these technologies are necessary for functions such as:
account authentication
maintaining a logged-in session
security
protecting against abuse
remembering application state
providing requested functionality
We may also use limited analytics technologies to understand website performance and general usage.
LMR does not use cookies or similar technologies to create behavioral advertising profiles from operational use of the LMR platform.
If our use of cookies or tracking technologies materially changes, we may provide additional notice or consent mechanisms where required by law.
9. HOW WE USE INFORMATION
We may use information collected through LMR to:
provide the LMR platform and services
transmit live video and other customer content
authenticate users
administer customer accounts
create and manage viewer access
operate field encoders and related equipment
provide connectivity services
manage notification recipients and preferences
send requested email and SMS notifications
document SMS consent and opt-out activity
process subscriptions, billing, and payments
provide customer support
diagnose technical problems
communicate with customers and users
send operational or service-related notifications
maintain and improve the platform
monitor system health
measure performance
prevent fraud or abuse
investigate suspected unauthorized access
protect LMR, our customers, and users
maintain appropriate logs and records
enforce our Terms and Conditions
comply with legal requirements
establish, exercise, or defend legal claims
We may also use contact information to communicate about LMR products, demonstrations, services, features, or business opportunities where permitted by law.
Consent to receive transactional SMS Incident Alerts does not constitute consent to receive unrelated marketing or promotional SMS messages.
Recipients may opt out of non-essential marketing communications as permitted by applicable law.
Service, security, billing, account, and other operational communications may continue through channels for which the recipient remains appropriately enrolled.
10. WHEN LMR ACTS ON BEHALF OF A CUSTOMER
For many uses of the LMR platform, particularly use by public-safety agencies or other organizational customers, LMR processes information on behalf of that customer.
For example, a police department or other customer may determine:
what video is transmitted
when streaming begins
what the camera captures
who receives access
how long access remains available
what personnel have administrative accounts
who is enrolled to receive operational notifications
how notification groups are configured
whether particular integrations are enabled
how information obtained through the system is used operationally
In these circumstances, LMR generally acts as a service provider or processor to the customer.
Individuals seeking to exercise rights regarding operational information controlled by a customer may need to contact that customer directly.
If LMR receives a request concerning information controlled by a customer, we may refer the request to that customer or assist the customer in responding as appropriate.
Nothing in this Privacy Policy changes a government agency’s obligations under applicable public-records, freedom-of-information, records-retention, evidentiary, privacy, criminal-procedure, or other laws.
11. HOW WE DISCLOSE INFORMATION
LMR may disclose information only as reasonably necessary for legitimate business, operational, security, or legal purposes.
Service Providers
We may use third-party providers to assist with:
cloud infrastructure
video transmission and real-time communications
hosting
telecommunications and cellular connectivity
SMS and messaging delivery
email delivery
authentication
domain and network services
technical monitoring
payment processing
shipping
customer support
cybersecurity
professional services
other functions necessary to operate LMR
These providers may process information on our behalf only in connection with the services they provide.
Service providers that process mobile numbers or SMS information on our behalf are not authorized to use SMS opt-in information or SMS consent data for their own marketing or promotional purposes.
Customer-Directed Disclosure
We disclose operational video and related information to viewers and users whom the customer authorizes to receive it.
Where a customer creates, distributes, or permits use of a viewer link, account, QR code, notification, or other access mechanism, information may be delivered to individuals using that authorized access mechanism.
Legal Requirements
We may disclose information when we reasonably believe disclosure is necessary to:
comply with applicable law
respond to lawful legal process
comply with a subpoena, warrant, court order, or other valid governmental demand
protect the rights, property, systems, or safety of LMR or others
investigate fraud, abuse, or security incidents
establish, exercise, or defend legal claims
Where legally permitted and reasonably practicable, LMR may notify an affected customer before disclosing customer-controlled information in response to compulsory legal process.
Business Transactions
If Detect UAS LLC or the LMR business is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be disclosed to appropriate parties as part of that transaction, subject to reasonable confidentiality protections.
12. WE DO NOT SELL PERSONAL INFORMATION
LMR does not sell personal information to data brokers or other third parties.
LMR does not sell personal information in exchange for money.
LMR does not share personal information for cross-context behavioral advertising.
LMR does not use customer operational video for targeted advertising.
LMR does not sell, rent, or share mobile telephone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes.
This restriction does not prevent LMR from using service providers that process information on LMR’s behalf solely as necessary to provide messaging, infrastructure, security, or other LMR services.
Because we do not presently engage in sales of personal information or cross-context behavioral advertising, LMR does not presently provide a “Do Not Sell or Share My Personal Information” mechanism solely for those purposes.
Where an applicable privacy law defines “sale,” “sharing,” or targeted advertising differently, LMR will honor legally applicable rights concerning such processing.
13. GLOBAL PRIVACY CONTROL AND OPT-OUT SIGNALS
Certain privacy laws recognize browser-based universal opt-out mechanisms, such as Global Privacy Control.
LMR does not currently sell personal information or use personal information for cross-context behavioral advertising.
Accordingly, an opt-out signal should not materially change those practices because LMR does not engage in those activities in the first instance.
If LMR’s practices change in a manner that makes recognition of such a signal legally required, LMR will honor applicable opt-out preference signals as required by law.
14. INFORMATION RETENTION
LMR retains different categories of information for different periods based upon the purpose for which the information is processed.
Factors affecting retention may include:
the duration of the customer relationship
whether an account remains active
the need to provide the service
security requirements
troubleshooting needs
contractual obligations
billing and tax requirements
legal requirements
potential disputes
legitimate business recordkeeping needs
Account, customer, billing, and contractual records may be retained for a reasonable period after a customer relationship ends.
Security and technical logs may be retained for a period reasonably necessary for cybersecurity, troubleshooting, system administration, audit, and abuse prevention.
SMS consent, opt-in, and opt-out records may be retained for a period reasonably necessary to administer the messaging program, document consent, honor opt-out requests, respond to disputes, and satisfy applicable legal, carrier, contractual, or compliance requirements.
Operational live video is generally processed transiently unless recording or archival functionality has specifically been included in the applicable service.
When information is no longer reasonably required, LMR may delete, anonymize, aggregate, or securely dispose of it, subject to legal, contractual, technical, and backup-related limitations.
15. DATA SECURITY
LMR uses administrative, technical, and organizational safeguards designed to protect information against unauthorized access, use, alteration, loss, or disclosure.
Depending upon the applicable system and service, safeguards may include measures such as:
authentication
access controls
encryption
secure communications
account separation
logging
monitoring
system updates
vulnerability remediation
controlled administrative access
other security measures appropriate to the service
Security is also a shared responsibility.
Customers are responsible for protecting their own accounts, devices, networks, credentials, viewer links, QR codes, endpoints, and personnel access.
No Internet-connected service, cloud platform, wireless network, telecommunications system, or security technology can guarantee absolute security.
Customers should notify LMR promptly if they believe an account, viewer link, device, or other LMR access mechanism has been compromised.
16. DATA BREACHES AND SECURITY INCIDENTS
If LMR becomes aware of a security incident involving personal information, we will investigate and respond as appropriate to the circumstances.
Where notification to an affected customer, individual, regulator, law-enforcement authority, or other party is required by applicable law or contract, LMR will provide such notification in accordance with those requirements.
LMR may also take measures including credential revocation, account suspension, viewer-link revocation, system isolation, configuration changes, security updates, or other steps reasonably necessary to contain or remediate an incident.
17. PRIVACY RIGHTS
Depending upon where an individual resides and the circumstances in which LMR processes the individual’s information, applicable privacy law may provide rights concerning personal information.
These may include the right to:
confirm whether personal information is being processed
access personal information
obtain a copy of certain personal information
correct inaccurate personal information
request deletion of personal information
obtain personal information in a portable format
opt out of certain sales of personal information
opt out of certain targeted advertising
opt out of certain profiling
restrict or limit certain uses of sensitive personal information
withdraw consent where processing is based upon consent
appeal certain decisions concerning a privacy request
These rights are subject to applicable exceptions and do not apply in every circumstance.
For example, LMR may need to retain information to comply with law, maintain security, document messaging consent or opt-out requests, establish or defend legal claims, complete a transaction, fulfill contractual obligations, or for other legally permitted purposes.
18. HOW TO MAKE A PRIVACY REQUEST
Privacy requests may be submitted to:
or by mail to:
Detect UAS LLC
Live Mission Relay
222 Main St.
STE 260
Farmington, CT 06032
Please identify the request as a Privacy Request and provide sufficient information for us to understand the request.
LMR may need to verify the identity and authority of the person making a request before providing, modifying, or deleting personal information.
We will not discriminate against an individual for exercising a privacy right provided by applicable law.
Where applicable law provides a right to appeal our response to a privacy request, an appeal may be submitted to joe@detectuas.com with the subject line Privacy Request Appeal.
If information is controlled by one of our customer organizations rather than by LMR, we may direct the requester to that customer.
19. CONNECTICUT PRIVACY RIGHTS
LMR is based in Connecticut.
Connecticut law provides certain residents with rights concerning personal data when the law applies to the particular processing activity.
These rights may include access, correction, deletion, data portability, and the ability to opt out of certain sales, targeted advertising, or profiling.
LMR will process applicable Connecticut privacy requests in accordance with the requirements and exceptions of Connecticut law.
Some information processed by LMR may be outside the scope of particular consumer privacy laws because of the nature of the individual, organization, information, customer relationship, or applicable statutory exemption.
Nothing in this Privacy Policy should be interpreted as a representation that a particular privacy statute applies to information that is legally exempt from that statute.
20. GOVERNMENT AND PUBLIC-SAFETY INFORMATION
LMR customers may include law-enforcement agencies, fire departments, emergency-management organizations, other governmental bodies, and organizations performing public-safety functions.
Information transmitted by those organizations may be governed by laws and policies that differ from ordinary consumer information.
The relevant governmental customer is responsible for determining its legal authority to collect, transmit, view, distribute, preserve, disclose, and otherwise use its operational information.
LMR’s role in transmitting information does not transfer responsibility for an agency’s compliance with constitutional requirements, public-records laws, evidence rules, surveillance laws, retention requirements, agency policies, warrants, court orders, or other legal obligations.
Requests concerning an agency’s public records or operational records should ordinarily be directed to that agency rather than to LMR.
21. CJIS, HIPAA, AND OTHER REGULATED INFORMATION
LMR may be used in environments where customers are subject to specialized legal or security requirements.
Use of LMR does not by itself establish that a customer’s entire deployment complies with the Criminal Justice Information Services Security Policy, HIPAA, FedRAMP, StateRAMP, evidentiary requirements, or any other particular regulatory or certification framework.
Customers with specific mandatory compliance requirements should identify those requirements before transmitting regulated information.
Where LMR enters into a specific written agreement addressing a compliance framework or regulated category of information, that agreement may supplement this Privacy Policy.
22. CHILDREN’S PRIVACY
LMR is designed for governmental, public-safety, business, professional, and organizational use.
The LMR website and service are not directed toward children for their personal use.
We do not knowingly solicit children to create ordinary LMR customer accounts or provide personal information for consumer purposes.
Because LMR transmits customer-controlled operational video, individuals under the age of 18 may incidentally appear in footage captured by a customer’s drone, camera, or other video source.
LMR does not control the scene being captured.
The customer operating the video source is responsible for determining whether and under what circumstances such video may lawfully be collected, transmitted, viewed, retained, or disclosed.
23. EMAIL, SMS, AND OTHER COMMUNICATIONS
LMR may send customers and authorized users communications relating to:
account creation
authentication
security
stream activity
viewer access
service status
billing
support
maintenance
product changes
other operational matters
SMS Incident Alerts
Live Mission Relay offers optional transactional SMS Incident Alerts to authorized users who affirmatively opt in to receive them.
SMS Incident Alerts may notify a user when:
the user’s agency makes a live incident stream available
a new or replacement secure viewer link is issued
another operational Live Mission Relay event for which the user has enrolled occurs
SMS Incident Alerts are intended for operational and transactional purposes and are not used to send unrelated advertising, discounts, or promotional offers.
SMS participation is optional and is not required to purchase or use Live Mission Relay.
Before receiving SMS Incident Alerts, a user must provide a mobile telephone number and affirmatively consent to SMS messaging through the applicable enrollment process.
The consent disclosure identifies Live Mission Relay as the messaging program and discloses the nature of the messages, message frequency, possible message and data charges, and instructions for receiving help or opting out.
Message frequency varies. Message and data rates may apply.
Users may opt out of SMS notifications at any time by replying STOP.
After an opt-out request is processed, additional SMS messages will not be sent to that number unless the user subsequently re-enrolls or otherwise opts back in in accordance with applicable carrier and messaging requirements.
Users may reply HELP for assistance or contact:
When a user enrolls in SMS notifications, LMR may maintain the user’s mobile telephone number, consent status, date and time of consent, notification preferences, opt-out status, and other records reasonably necessary to administer the program and document consent.
Mobile telephone numbers, SMS opt-in information, and SMS consent records are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
LMR may use communications, telecommunications, cloud, or messaging providers to deliver messages on our behalf. Those providers may process information only as reasonably necessary to provide services to LMR and are not authorized to use SMS opt-in information for their own marketing or promotional purposes.
Additional terms governing SMS Incident Alerts are available in the Live Mission Relay SMS Terms at:
https://www.livemissionrelay.com/sms-terms
Email and Other Communications
LMR may separately send marketing or promotional email communications where permitted by law.
Recipients may opt out of promotional email using the unsubscribe mechanism provided in the communication or by contacting us.
Opting out of marketing communications will not prevent us from sending service-related, transactional, account, billing, security, or operational communications through channels for which the recipient remains appropriately enrolled.
24. THIRD-PARTY LINKS AND SERVICES
The LMR website or application may contain links to websites, applications, services, equipment manufacturers, carriers, or other third parties.
LMR is not responsible for the privacy practices of independent third parties.
Information provided directly to another organization is governed by that organization’s privacy practices and terms.
Customers should review the privacy policies of third parties they choose to use in connection with LMR.
25. INTERNATIONAL USERS
LMR is operated by a United States company and is primarily intended for customers in the United States.
If an individual accesses LMR from another country, information may be transferred to and processed in the United States.
Privacy and data-protection laws in the United States may differ from those in the individual’s country.
Customers with specific requirements concerning international data transfers or data residency should contact LMR before using the service for information subject to those requirements.
26. DE-IDENTIFIED AND AGGREGATED INFORMATION
LMR may create or use information that has been aggregated or de-identified so that it does not reasonably identify an individual or reveal a customer’s confidential operational content.
Such information may be used to:
understand system performance
measure service reliability
troubleshoot technical issues
plan infrastructure
improve products
understand general usage patterns
develop or improve LMR services
LMR will not attempt to re-identify information that is maintained as de-identified where prohibited by applicable law.
This provision does not authorize LMR to publicly disclose identifiable or confidential customer operational video.
27. CHANGES TO THIS PRIVACY POLICY
LMR may update this Privacy Policy to reflect changes in our products, technology, business practices, security measures, messaging services, or legal obligations.
When the policy is updated, the “Last Updated” date at the beginning of the policy will be changed.
If a change materially affects how we process personal information, we may provide additional notice where appropriate or required by law.
The current Privacy Policy will be made publicly available at:
https://www.livemissionrelay.com/privacy-policy
28. CONTACT US
Questions concerning this Privacy Policy or LMR’s privacy practices may be directed to:
Detect UAS LLC
Live Mission Relay
222 Main St.
STE 260
Farmington, CT 06032
Privacy Email: support@livemissionrelay.com
SMS Support: support@livemissionrelay.com
Website: https://www.livemissionrelay.com
Privacy-rights requests should be identified as Privacy Requests so they can be appropriately reviewed and handled.